At Vivaky Group LLC, we strive to provide exceptional real estate advisory services and are committed to ensuring your satisfaction. Since our services are intangible and based on knowledge and experience, our return and refund policy is tailored to the unique nature of our services.
1. Cancellation of Services: Clients have the right to cancel our services at any time before the agreed advice has been provided. Cancellation must be notified in writing through the communication channels provided on our website. If cancelled before the advice has started, a full refund will be issued.
2. Unsatisfactory Services: At Vivaky Group LLC, we strive to ensure customer satisfaction in every interaction. If, for any reason, you feel that the advisory service provided does not meet your expectations, we encourage you to contact us to discuss your concerns. We are committed to addressing any issues and finding solutions that will ensure your satisfaction.
3. Refunds in Specific Cases: In exceptional situations and at the discretion of Vivaky Group LLC, we may consider partial refunds in cases where it is clearly demonstrated that the advice provided did not meet the agreed standards. Each refund request will be assessed on an individual basis and appropriate action will be taken to address the client’s concerns.
4. Modifications to the Services: We reserve the right to make modifications to our advisory services, always with the aim of improving the quality and relevance of the information provided. These modifications do not give rise to refunds, but we undertake to inform clients of any changes that may affect the advice contracted.
5. Contact: If you have questions or concerns about our returns and refunds policy, we invite you to contact us through the communication channels indicated on our website.
By using our services, you agree to the terms of this Returns and Refunds Policy. This policy may be subject to change, and any updates will be reflected on our website.
Vivaky Group LLC